Last updated: October 2, 2026
This policy explains cancellations, renewals, and refunds for paid listings, featured placements, advertising, and other promotional services purchased from TradeSchoolScout.
At a glance: Standard listings are free. Paid promotion is optional. Unless you expressly agree to a recurring arrangement, paid packages do not renew automatically. You may cancel before activation for a full refund. Once promotion begins, refunds generally apply to billing errors or services we fail to deliver, rather than the number of views, inquiries, or enrollments received.
Free standard listings do not require payment and have no refundable purchase price. Submitting a student information request through TradeSchoolScout is also free.
This policy covers payments to TradeSchoolScout. Tuition, school application fees, training deposits, and other payments made to a school or training provider are governed by that provider’s policies. Contact the provider directly about those payments.
Before payment, your written offer, order confirmation, or service agreement identifies the package price, participating listings, included services, promotion period, and any specific cancellation terms.
Your paid promotion period starts on the agreed activation date, not simply when an invoice is paid. We confirm activation and the promotion dates in writing. Any different cancellation or refund terms must be expressly agreed before purchase. Otherwise, this policy applies.
You may cancel a standard featured listing or promotion package before it is activated and receive a full refund.
For custom content, landing pages, or other production work, any fee for work completed before cancellation must be disclosed and agreed in writing before the work begins. We refund the remaining unused balance.
You may request cancellation at any time. Unless you ask us to remove your paid placements sooner, promotion continues through the end of your prepaid period and then ends.
A change of plans, early removal request, or decision not to continue does not ordinarily qualify for a refund of an activated promotion package. Refunds for non-delivery, billing errors, and other exceptions are described below.
Ending paid promotion does not, by itself, remove your free standard listings. Featured placement and other paid-only benefits end when the promotion expires. To request a listing correction or removal, contact us separately.
Unless you expressly authorize a recurring arrangement, packages do not renew automatically. Continuing promotion requires your confirmation and payment for the next period.
If you choose recurring billing, we disclose the amount, billing frequency, and cancellation method before you authorize it. To prevent the next renewal, submit your cancellation before the next scheduled billing date. Cancellation stops future renewals; it does not ordinarily refund the current active period.
If a renewal charge occurs after a cancellation that we received before the billing date, contact us so we can correct the charge.
If an agreed paid service is not activated, an included campus is omitted, or paid placements are unavailable for a material part of the promotion period, contact us so we can investigate.
If the issue is attributable to TradeSchoolScout, we will correct it and offer an appropriate extension or credit. If you prefer a refund for the undelivered portion, we will provide one rather than require you to accept a credit.
For a package with separately priced services, the refund is based on the price of the affected service and its undelivered portion. For a bundled placement package without separate prices, we calculate the refund proportionally using the affected listings or placements and the time they were not delivered. If the entire package is never activated, the package payment is refunded in full.
Paid promotion purchases the services and placement period described in your offer. Unless expressly agreed in writing, it does not include a guaranteed number of listing views, website visits, student inquiries, applications, enrollments, or other results.
Low traffic, no inquiries, or a lack of enrollments does not, by itself, qualify for a refund when the agreed promotional services were delivered.
Campus listing inquiries included in a promotion package do not carry a separate per-inquiry fee. The absence of inquiries does not change the price of the delivered promotion.
Separately purchased qualified student leads are governed by the qualification criteria, duplicate rules, delivery terms, and replacement or credit policy agreed in writing before purchase.
If a delivered lead does not meet those agreed criteria, contact us with the lead reference and the reason for your request within the review period specified in your agreement. A qualifying lead does not guarantee enrollment. A student’s decision not to enroll does not, by itself, establish that a lead failed the agreed criteria.
If you believe you were charged twice, charged an incorrect amount, or charged without authorization, contact us promptly with the transaction details. We investigate reported billing errors and refund confirmed duplicate or incorrect charges, or the incorrectly charged portion, as appropriate.
Please provide the logos, campus photos, approvals, and other materials required for your package by the agreed date. If missing materials prevent activation, we will contact you to agree on a revised start date or cancellation.
If promotion is already active, delays in supplying optional photos or requested updates do not automatically extend the active period or create a refund entitlement for placements that are being delivered.
Email support@tradeschoolscout.com with:
Do not send passwords or full payment card details. We confirm cancellation and any approved refund by email.
Approved refunds are returned to the original payment method where supported. We aim to issue approved refunds within 10 business days. Your bank or payment provider may require additional time to post the funds.
We may revise this policy for future purchases. The policy and written terms in effect when you purchase govern that purchase unless we agree otherwise. Nothing in this policy limits rights that cannot be excluded under applicable law.
For questions about your promotion package, cancellation, or refund, email support@tradeschoolscout.com .